Availability Improvements to the 2G & 3G Network

With technology evolving at a record pace and end-user demands continuing to grow, mobile operators are increasingly faced with the need to improve the capacity and performance of their networks.

In light of these challenges, an industry-leading managed service provider appointed Comvergent to review their end-to-end network fault management process and, as a result, define a customer service improvement plan to achieve and maintain their network availability targets.

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With technology evolving at a record pace and end-user demands continuing to grow, mobile operators are increasingly faced with the need to improve the capacity and performance of their networks

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