The growing connected world
With both the introduction of The Government’s ‘Digitally Connected Britain’ initiative and a continuously growing end user demand, Operators are facing increasing pressure to offer more users a superior data connectivity solution. As a result, a UK telecoms giant was tasked to deliver various FTTx activities to provide faster broadband speeds to the end customer.
A trusted partner
To ensure that the work was successfully completed to the set deadlines, the company needed to call upon proven partners to complete certain aspects of the project. Having worked with network telecoms specialist, Comvergent, on various successful projects including both the 2G and 4G mobile network refresh programme, the company was confident with the Comvergent’s experience and levels of service, which soon led to a proposal invitation for the FTTx project in question.
Following a successful trial and proposal that highlighted an impressive track record, Comvergent were subsequently awarded the work.
An end-to-end solution
The true working relationship between the two companies enabled Comvergent to accurately understand the challenges the customer faced and as a result, offer workable solutions. To make the project hassle-free, Comvergent’s proposal was to offer a complete turnkey service, which included:
• Site surveys
• Traffic management assessment
• Manning levels assessment
• Formulation of schedule for client approval
2. Deployment and Integration
• Installation of upgrade capacity in existing DSLAM
• Rack replacement
• Card replacement
• Software upgrade
3. Operations and Maintenance
• Investigation and resolution of any faults on existing DSLAM and ~
4. Testing and Optimisation
• Post-upgrade testing of new cable installations
• Post-upgrade testing of new card and shelf installations
In addition to this suite of services, Comvergent also oversaw the project management, which involved distribution and dispatch of materials, stock
management, removal of waste materials and excellent communication through a single point of contact, who could react to the organisation’s requirements quickly and efficiently.
Adapting to project requirements
This intricate project required a bespoke approach; Comvergent’s Operations Director, Mark Smith, explained how the company was best positioned to provide the in-depth information provided by the customer;
“The nature of the project called for customer accredited, adaptive staff and stringent levels of details on aspects such as the site surveys. Thanks to our experience of numerous successful projects, we were able deliver high volumes at equally high quality by adopting our ‘Right First Time’ approach to project delivery.”
This ‘Right First Time’ approach, along with efficient planning, also enabled Comvergent to turn around some sites from survey to migration in less than
just four days.
The customer had also recently introduced a new management system, for which Comvergent were the first to use – this could have presented challenges, however thanks to the companies’ close working relationship, the new technology instead complemented the project’s success.
A successful outcome
The customer is pleased that they chose Comvergent to work on this FTTx project, explaining that they were impressed with the company’s quick response and their approach to delivery, which enabled the project to meet the weekly migration expectations.